Theft Report Terms

1. Only the true owner may report

Only the real owner of a phone may report it as stolen. You must give your true name, mobile number and CNIC, clear photos of your CNIC (front and back), the phone’s IMEI and where and when it was stolen. You can add the FIR (police report) photo, number and police station later.

2. False or malicious reports

A false, malicious or mistaken report can harm an innocent person. STT may reject such a report at any time, so it no longer shows in checks, and may report it, with the details you gave, to the police.

3. What is public and what is private

• While the report is open, shown to anyone who checks the IMEI: the reporter’s name and mobile number, the city and area where the phone was stolen, the IMEI, the report number and the report date, with the line “This phone has been reported stolen”. This lets a person who finds the phone contact the owner.
• Always private: your CNIC number, CNIC photos, FIR and other documents, your email and the description you wrote. They are never shown on the website.
• A person who finds the phone can also tap “I have found this phone”; STT then contacts you and helps arrange the handover.

4. Limited sharing

• CNIC and FIR photos are stored privately. Only STT admins can open them, and every opening is logged.
• An STT partner shop that matches the phone’s IMEI in the STT Shopkeeper Portal while the report is open sees the public details and may also see the CNIC number and, for a short time after its check, the FIR, to verify the case.
• Your CNIC photos are shared only with the one partner shop handling a return of the phone to you that STT has approved, so it can match the person who comes to collect the phone.
• STT shares the report with the police or the courts only when lawfully required.

5. You cannot edit or delete a report

A report is active as soon as it is sent and cannot be edited or deleted by the owner. You can add the FIR photo, number and police station from My requests on the Track page. Every FIR upload is kept. To correct anything else, contact STT support at support@softtechnologytools.com.

6. When your phone is back

• Tap “My phone is back — close my report” in My requests. STT checks the request and closes the report as Returned or Recovered. Only STT can close a report.
• Once it is closed, anyone who checks the IMEI sees that the phone is now clear, with only the IMEI, the report number, the report date and the date it was closed. Your name, mobile number, city and area are no longer shown to the public or to shops.
• STT may also hide a report from public and shop checks, for example when you ask us to; checks then show the phone as clear in the same way.
• You get an email, and an app notice when you are signed in, when your report is closed.

7. STT is not the police

• STT does not investigate thefts and does not recover phones. Report every theft to the police and get an FIR.
• “Not found in the STT registry” (“No theft report found”) only means that nobody reported the IMEI to STT. It does not prove that a phone is clean.
• The STT registry is new and does not hold every theft record. Also check the IMEI on PTA DIRBS (dirbs.pta.gov.pk) and on Punjab Police e-Gadget (punjabpolice.gov.pk/e-Gadget) before you buy.
• A clear result means that the STT report on that phone was closed. Still ask the seller for the box or receipt and their CNIC.
• Never pay anyone who claims to have your phone before the handover is arranged by STT.

8. Records STT keeps

STT never deletes theft reports. When your details are removed from public and shop view, STT still keeps the full report privately: your details, the CNIC and FIR photos, the history of the report and the record of checks and return requests (the details entered, the time and the network address). STT keeps them as long as needed for legal and safety purposes and shares them only with the police or the courts when lawfully required.

9. Contact

Questions about a report: support@softtechnologytools.com.

Theft Report Terms (Roman Urdu)

1. Sirf asal malik report kar sakta hai

Sirf phone ka asal malik hi use chori shuda report kar sakta hai. Apna durust naam, mobile number aur CNIC, CNIC ki saaf tasaveer (aage aur peeche), phone ka IMEI aur chori ki jagah aur tareekh dein. FIR (police report) ki tasveer, number aur thana baad mein lagaya ja sakta hai.

2. Jhooti ya bad-niyati wali report

Jhooti, bad-niyati wali ya ghalat report kisi be-gunah ko nuqsan pohancha sakti hai. STT aisi report kisi bhi waqt mustarad kar sakta hai taake woh check mein nazar na aaye, aur aap ki di hui tafseel ke saath police ko de sakta hai.

3. Kya public hai aur kya private

• Jab tak report khuli hai, IMEI check karne wale har shakhs ko dikhaya jata hai: report karne wale ka naam aur mobile number, jis shehar aur ilaqe se phone chori hua, IMEI, report number aur tareekh, aur yeh jumla ke “Yeh phone chori shuda report hua hai”. Is se phone paane wala malik se rabta kar sakta hai.
• Hamesha private: aap ka CNIC number, CNIC ki tasaveer, FIR aur doosri dastavezaat, aap ka email aur aap ki likhi hui tafseel. Yeh website par kabhi nahi dikhayi jatin.
• Phone paane wala “Yeh phone mere paas hai” bhi daba sakta hai; phir STT aap se rabta kar ke wapsi ka intezam karne mein madad karta hai.

4. Mehdood sharing

• CNIC aur FIR ki tasaveer private mehfooz hoti hain. Inhein sirf STT admin khol sakte hain aur har baar kholna record hota hai.
• Jo STT partner dukaan report khuli hone ke dauran Shopkeeper Portal mein phone ka IMEI match kare, woh public tafseel dekhti hai aur case ki tasdeeq ke liye CNIC number aur check ke baad thori der ke liye FIR bhi dekh sakti hai.
• CNIC ki tasaveer sirf us aik partner dukaan ko di jati hain jis ki phone wapsi STT manzoor kare, taake woh phone lene aane wale shakhs se mila sake.
• STT report sirf qanooni taqaze par police ya adalat ko deta hai.

5. Aap report mein tabdeeli ya use delete nahi kar sakte

Report bhejte hi active ho jati hai aur malik is mein tabdeeli ya ise delete nahi kar sakta. Track page par “Meri darkhwastein” se FIR ki tasveer, number aur thana laga sakte hain. Har FIR upload mehfooz rehti hai. Kisi aur durusti ke liye STT support se rabta karein: support@softtechnologytools.com.

6. Jab aap ka phone wapas mil jaye

• “Meri darkhwastein” mein “Mera phone wapas mil gaya — meri report band karein” dabayein. STT darkhwast ki tasdeeq kar ke report ko Returned ya Recovered ke tor par band karta hai. Report sirf STT band kar sakta hai.
• Report band hone ke baad IMEI check karne wala dekhta hai ke phone ab clear hai, sirf IMEI, report number, report ki tareekh aur band hone ki tareekh ke saath. Aap ka naam, mobile number, shehar aur ilaqa ab public ya dukanon ko nahi dikhaya jata.
• STT kisi report ko public aur dukanon ke check se chhupa bhi sakta hai, maslan aap ke kehne par; tab bhi check mein phone isi tarah clear dikhta hai.
• Report band hone par aap ko email milti hai, aur app mein sign in hon to app notice bhi.

7. STT police nahi hai

• STT chori ki tafteesh nahi karta aur phone baramad nahi karta. Har chori police ko report karein aur FIR lein.
• “STT registry mein nahi mila” (“Koi chori report nahi mili”) ka matlab sirf yeh hai ke kisi ne yeh IMEI STT ko report nahi kiya. Is se yeh saabit nahi hota ke phone saaf hai.
• STT registry nayi hai aur is mein chori ka har record mojood nahi. Khareedne se pehle IMEI ko PTA DIRBS (dirbs.pta.gov.pk) aur Punjab Police e-Gadget (punjabpolice.gov.pk/e-Gadget) par bhi check karein.
• Clear nateeje ka matlab hai ke us phone ki STT report band ho chuki hai. Phir bhi bechne wale se dabba ya raseed aur CNIC maangein.
• Jo shakhs kahe ke aap ka phone us ke paas hai, STT ke wapsi ka intezam karne se pehle use kabhi raqam na dein.

8. STT kya record rakhta hai

STT chori ki reportein kabhi delete nahi karta. Jab aap ki tafseelat public aur dukanon ke check se hat jati hain, tab bhi STT mukammal report private tor par rakhta hai: aap ki tafseel, CNIC aur FIR ki tasaveer, report ka tareekhcha aur check aur wapsi ki darkhwaston ka record (darj ki gayi tafseel, waqt aur network address). STT yeh record us waqt tak rakhta hai jab tak qanooni aur hifazati maqasid ke liye zaroori ho, aur sirf qanooni taqaze par police ya adalat ko deta hai.

9. Rabta

Report ke baare mein sawalat: support@softtechnologytools.com.