WhatsApp AI Chatbots for Business

A WhatsApp AI chatbot from Soft Technology Tools answers your customers on WhatsApp in Urdu and English, trained on your own products and prices, and passes hot leads to your team. It is for businesses in Pakistan and abroad that get more WhatsApp messages than their staff can answer quickly, especially after hours. To start, message us on WhatsApp or fill in the project form, and we reply within one working day.

Our team works from offices in Lahore and Karachi, with clients in Pakistan, the UAE, the UK and the USA. Calls are booked in your local time.

What you get

The bot replies in seconds, 24 hours a day, so customers are not left waiting for an answer about price, stock or delivery. When a conversation needs a person, it hands over to your team.

• Trained on your business: the bot learns your products, services and prices, so its answers match what you actually sell.
• Urdu and English: customers can write in the language they are comfortable with.
• Lead qualification: the bot asks the questions your sales team would ask, so you know who is ready to buy.
• Human handover: hot leads and conversations that need a person go to your team straight away.
• Official connection: we connect bots through the official WhatsApp Business Platform, not through unofficial tools.
• Leads saved: conversations and lead details can be saved to your CRM, so nothing is lost.

We build bots with AI models from OpenAI and Claude, chosen to suit your use. A bot works well together with a CRM and automatic follow-ups, and with AI calling agents for reminders and follow-up calls. If your ads send people to WhatsApp, our digital marketing team can set up the campaigns too.

How it works

1. Talk it through (Day 1): a call or WhatsApp chat about the questions customers ask you, how you sell and your budget.
2. Plan and quote (within 2 working days): a written scope, timeline and fixed price you approve before we start. We check your number and business details first and guide you through the WhatsApp setup.
3. Build and test (weekly updates): we train the bot on your products and prices, test it with real questions, and build your feedback in.
4. Launch and support (ongoing): the bot goes live, we hand over every login, and we stay on for updates and fixes, such as new products or price changes.

What we need from you

A bot is only as good as the information it is given. We help you put this together, and you approve how the bot should answer.

• Your product or service list with current prices, and how often they change.
• The questions customers ask most, and how your team answers them now.
• Your delivery areas, payment options, opening times and any policies customers ask about.
• The WhatsApp number you want to use, and your business details for the WhatsApp Business Platform setup.
• Who on your team should receive hot leads and handed-over chats.
• Access to your CRM, if you want leads saved there.

Timeline

AI automations depend on scope, for example how many products the bot must know, whether it connects to a CRM and how many people receive handovers. The timeline is agreed in your written quote before work starts.

Part of the timeline also depends on the WhatsApp Business Platform setup for your number, which we guide you through.

Pricing

Every bot is priced for your business. After a free call or WhatsApp chat, we send a fixed written quote with the scope and timeline, and you approve it before any work begins. There are no hidden fees.

Monthly support plans are available for updates, content changes and keeping the bot’s product and price information current.

FAQ

Can the AI bot work on my existing WhatsApp number?

We connect AI bots through the official WhatsApp Business Platform. We check your number and business details first and guide you through the setup. Meta’s WhatsApp Business Platform documentation explains how the platform works.

Will the bot reply in Urdu?

Yes. The bot works in Urdu and English, so customers can message in either.

What happens when a customer wants to talk to a person?

The bot hands the conversation over to your team. Hot leads are passed to your team straight away, so a person can close the sale.

How does the bot know my prices?

We train it on your products and prices during the build. When prices or products change, we update the bot, either as a one-off change or through a monthly support plan.

Who owns the bot and the accounts?

You do. Accounts are set up in your name, and we hand over every login at launch. There is no lock-in.

Start your project

Tell us what customers ask you on WhatsApp, and we will reply within one working day with questions or a quote. Message us on WhatsApp at +92 335 7576377, or fill in the project form on our home page. You can also read guides on our blog.